According to this policy, if you wish to return or exchange any item purchased from Zemma, then it should be done within 30 days of the receipt.

1. Log in to Zemma and go to your Orders Tap or click on Return to create a request.
2. Select your applicable reason of return— based on which the option of exchange, where applicable, will appear. Three options will be available:
   • Exchange:Your order will be exchanged for a new identical product of a different size or color
   • Replace:The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
   • Refund:If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you (See Step 6)
3. Depending on the kind of product you wish to return, your return request may have to undergo a verification process
4. Following verification, you will be required to confirm your decision based on the category of product ordered.
5. Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
6. Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
7. Refund will be initiated and processed if applicable
8. Your request will be fulfilled according to Zemma returns/replacement guarantee

Note – You may request for a refund/ replacement/ exchange within 30 days of delivery for the lifestyle category which includes clothing (excluding Dress, Top, Pant, Shirt etc.)